Delivery
DELIVERY — LUMENOVA PARIS
LED devices delivered throughout Europe
At Lumenova Paris, we ship our devices from our partner warehouses in China to all of Europe. All customs duties and import taxes are included in the displayed price — no additional fees will be charged upon delivery.
Estimated delivery times
| Destination | Estimated time |
|---|---|
| Metropolitan France |
Free delivery. Preparation within 2 to 6 days + delivery within 7 to 14 days after dispatch, for a total estimated time of 9 to 20 business days. Tracking number sent by email |
| Belgium, Luxembourg, Switzerland |
Free delivery. Preparation within 2 to 6 days + delivery within 7 to 14 days after dispatch, for a total estimated time of 9 to 20 business days. Tracking number sent by email |
| Germany, Spain, Italy |
Free delivery. Preparation within 2 to 6 days + delivery within 7 to 14 days after dispatch, for a total estimated time of 9 to 20 business days. Tracking number sent by email |
| Rest of Europe |
Free delivery. Preparation within 2 to 6 days + delivery within 7 to 14 days after dispatch, for a total estimated time of 9 to 20 business days. Tracking number sent by email. |
| United Kingdom |
Free delivery. Preparation within 2 to 6 days + delivery within 7 to 14 days after dispatch, for a total estimated time of 9 to 20 business days. Tracking number sent by email |
The times are indicative from the confirmation of your order. Lumenova Paris cannot be held responsible for delays attributable to the carrier or customs services.
Track your order
As soon as your order is shipped, you will automatically receive a confirmation email containing your tracking number. This number allows you to track your package in real time on the carrier's website.
If you have not received your tracking email within 5 business days of your order, please check your spam folder or contact us at contact@lumenovaparis.com.
Delivery fees
| Order amount | Delivery fees |
|---|---|
| Free delivery for all orders. | Free |
Delivery fees are calculated automatically at checkout based on your delivery address.
Customs duties and taxes
All applicable customs duties and import taxes are included in the sales price displayed on our website. You will not have any additional fees to pay upon delivery — the displayed price is the final price.
Problem with your delivery?
If your package has not arrived within the indicated timeframe or if you notice a problem upon receipt, please contact us immediately:
📧 contact@lumenovaparis.com
📞 06 61 15 20 20 — Mon-Fri · 11 a.m. to 6 p.m.
We will do our best to resolve your situation as quickly as possible.