Contact

CONTACT US

We are here to help you

A question about our products, your order, or a return request? Our team will respond quickly by email or phone.

06 61 15 20 20
Monday to Friday — 11 AM to 6 PM (Paris time)
contact@lumenovaparis.com

26 rue dufrenoy 75116 Paris, France

Response guaranteed within 72 business hours

To speed up your request, please specify:

  • Your order number
  • The product concerned
  • The nature of your request (order, return, product question)

📦 Order tracking
As soon as your order is shipped, you will automatically receive an email with your tracking number. If you have not received it, please check your spam folder or contact us.

🔄 Returns & refunds
For any return request, please consult our withdrawal policy or write to us directly at contact@lumenovaparis.com stating your order number.